Refund Policy
Last updated 31 October 2026
- Cancel anytime in two clicks. You keep Pro until the end of the month you paid for.
- Changed your mind? We refund your first Pro payment in full if you ask within 14 days.
- Charged by mistake, twice, or for a renewal you didn’t mean to keep? We’ll make it right.
How to cancel
Open Account and choose Manage billing. Stripe’s billing page opens; choose Cancel. You won’t be charged again, and Pro stays on until the end of the current billing month. Everything you can do on Free keeps working.
When we refund
| Situation | What you get | Ask within |
|---|---|---|
| First Pro payment | Full refund, no questions asked | 14 days of payment |
| Renewal you forgot to cancel | Full refund of that renewal if you haven’t used Pro since it renewed | 7 days of renewal |
| Duplicate or wrong charge | Full refund of the extra amount | Any time |
| Pro was unavailable for a long time because of us | A refund or credit in proportion to the outage | 30 days |
Outside these cases, payments for a month that has started aren’t refunded, but cancelling stops all future charges. If the law where you live gives you more rights (for example the EU’s 14-day right of withdrawal), those rights apply too.
How to ask
Email support@travelitinerarytemplate.app from the address on your account, and say which charge you mean (the date or the last four digits of the card is enough). We reply within two working days. Approved refunds go back to the original payment method through Stripe and usually arrive in 5–10 business days, depending on your bank.
Before you dispute a charge
Please write to us first. We can usually fix things the same day, and a bank dispute takes weeks and costs both of us fees.
Full subscription terms are in our Terms of Service.